Terms of service
Instant Reach Limited. Effective: 19 May 2026. Privacy policy · Cookie notice · Legal hub & URLs
1. Agreement
By accessing our websites, creating an account, or using InstantReach (the “Service”), you agree to these Terms of Service and our Privacy policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.
2. The Service
InstantReach provides workspaces for WhatsApp-oriented engagement: campaign tools, inbox-style coordination, and related configuration. Features depend on your plan, integrations (for example Infobip, Twilio, or a self-hosted WhatsApp engine), and third-party rules. We may modify the Service with reasonable notice where practicable; we do not guarantee uninterrupted or error-free operation.
3. Accounts & workspaces
You must provide accurate registration information and keep credentials confidential. Workspace owners and admins are responsible for invitations, role assignments, and compliance by their members. We may suspend or terminate access for breach of these terms, abuse, or non-payment after any notice required by law or contract.
4. Customer obligations & acceptable use
You are solely responsible for your use of messaging channels, including obtaining consent or lawful grounds for contacting recipients, honouring opt-outs, and complying with telecom, marketing, and data protection laws in Nigeria and elsewhere as they apply to you. You must not use the Service for unlawful, harmful, or infringing activity, including spam, phishing, malware, or harassment. Third-party policies (including WhatsApp Business and Meta terms, and provider acceptable-use policies) apply in addition to these terms.
5. Fees
Paid plans are billed according to the pricing presented at purchase or in your order form. Taxes and levies may apply as required in Nigeria or your billing location. Failed payments may result in downgrade or suspension. Refund and credit rules are as stated at checkout or in your order.
6. Intellectual property
We retain all rights in the Service and brand. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of your customer data subject to our privacy policy and the technical need to operate the Service.
7. Confidentiality & security
Each party will protect the other’s non-public information with reasonable care. Security measures are described at a high level in documentation and the privacy policy; you are responsible for your own security practices (passwords, device access).
8. Disclaimer of warranties
To the maximum extent permitted by the laws of Nigeria, the Service is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow certain disclaimers—mandatory consumer rights may still apply.
9. Limitation of liability
To the maximum extent permitted by the laws of Nigeria, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, except where such limitation is prohibited. Overall liability may be limited to fees paid for the Service in the twelve months before the claim, except for liability that cannot be limited by law (such as fraud, death, or personal injury where applicable).
10. Indemnity
You will defend and indemnify us against third-party claims arising from your use of the Service, your content, or your violation of law or these terms, to the extent permitted by applicable law.
11. Termination
You may stop using the Service at any time. Upon termination, access ends in accordance with your plan and data retention in the privacy policy. Sections that by their nature should survive (liability, confidentiality, payment obligations) survive.
12. Governing law & disputes
The laws of the Federal Republic of Nigeria. Subject to mandatory provisions elsewhere, disputes shall be heard by the courts of Nigeria.
13. Changes to these terms
We may update these terms; we will provide notice as appropriate. Continued use after the effective date may constitute acceptance where permitted.